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Frequently Asked Tech Support Questions
  1. How do I ... ?
  1. Why does or doesn't ... ?
  1. Will any web browser work with DATES! calendars?
      
  2. How far back/ahead in time can I enter events?

How do I ... ?

How do I enter a multi-day event that has different times on different days?

Some events that last more than one day have different hourly schedules for each day. if you enter such events as a single event spanning several days, you will not be able to enter different times for different days. If you do need to enter different times, then you should enter the event as two or more different events, and enter different times for each.

How do I print a calendar (or other page) in "landscape" mode instead of "portrait" mode?

Netscape browsers typically do it this way. Choose the "FILE/PRINT menu. Look for and click the button that says "Properties" or "Advanced" or "Options" (the particular button varies from browser to browser and printer to printer). From there you will have the option to set printing for landscape mode. Note: this option may revert to portrait mode when you close and reopen the browser, so you may have to repeat this process each time you want a landscape mode printout.  

Internet Explorer browsers typically do it this way. Choose the "FILE/PAGE SETUP" menu. Look for the option to print in landscape or portrait mode and set it appropriately. If you don't see the option, you will likely be able to use the same technique described just above for Netscape browsers by starting with the FILE/PRINT menu. Note: this option may revert to portrait mode when you close and reopen the browser, so you may have to repeat this process each time you want a landscape mode printout.  

How do I print without the date and time and page numbers and URLs appearing as headers or footers?  

Choose the "FILE/PAGE SETUP" menu. On most browsers this will show you what headers and footers print on each page. You can delete or uncheck whichever ones you do not want to print.   

How do I change colors, headers, footers, and other options?

Buttons to change various options are available on the DATES! Editor's Home page, the one you get after you have set up an account and then logged in. Click the appropriate button. Whatever changes you make and decide to accept will go into effect immediately.

How do I change the initial display from "month" to "1-Col" or "Table" or whatever?

The following discussion deals with web addresses or "URLs." Remember that your web site visitors will not normally see these URLs, but rather whatever text or link you choose as a description for the URL. 

The URL that brings up the initial calendar display allows you to specify different options. The one essential option is "cid", which stands for "calendar ID". This option is a number that identifies the calendar being sought. Each organization that uses DATES! has its own unique CID number. Let's say an organization's calendar ID is "999" for example. 

By default, calendars come up in the "monthly" view, the one that looks like a calendar. So the shortest useful URL to see a calendar for the owner of calendar ID '999' would be this:

http://hardySystems.com/calendars.asp?cid=999

To bring up a calendar in 1-Col list view to start with, you can add "&v=lv" which stands for "and also the view should be set to list view".

Or "&v=lv2" which stands for "and also the view should be set to list view 2", which specifies the 2-Col view.

Or "&v=tv" which stands for "and also the view should be set to table view". So you might use a URL like this:

http://hardySystems.com/calendars.asp?cid=999&v=lv

or

http://hardySystems.com/calendars.asp?cid=999&v=lv2

or

http://hardySystems.com/calendars.asp?cid=999&v=tv

 

CLICK HERE to see the many more options that are available to customize the display of your calendars.
  

How do I cancel my service?

Please send an email to sales with your request to cancel. 

 

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Why does or doesn't ... ?

Why doesn't the printed calendar look right?

The printed calendar depends on the use of what are called "style sheets" to achieve an attractive appearance for printing. If you are using an older browser, these style sheets may not function correctly. Generally, versions of Netscape above 4.6 and versions of Internet Explorer above 4.0 work the best. 

Why doesn't the header or footer I entered work right?

Click here for a possible explanation. 

 

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What is ... ?

What is the DATES! program written in? How does it work?

Currently about ninety-eight percent of the DATES! program code is written in a programming language called Visual Basic Script and processed on the web server computer ("server-side" scripting). The remainder is written in JavaScript and processed on the user's individual machine. As DATES! is continually being improved, the proportion of server-side to client-side program execution may change.  Event information is stored in a database and extracted as needed and formatted for display at that time.

 

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Will any web browser work with DATES! calendars?

Yes. Different browsers make the same things look different sometimes, so calendar information will not look exactly the same in all browsers and all versions. More recent browsers (e.g., Netscape 4.6 and up; MS Internet explorer 4.0 and up) do a better job of formatting the screen displays than older ones, but the information will be available and completely legible in any browser, in any version.

How far back/ahead in time can I enter events?

You can enter events into your DATES! calendar for any reasonable date, past, present, or future. However, your web site visitors will only be able to access events as far back as the beginning of the year for the year in which your account was opened. In other words, if you open your DATES! account any time in the year 2002, your visitors will be able to see events that date back to January 1, 2002. Visitors will be able to access events up to three years into the future from whatever is the current date. 

If your web site visitors need to access events farther into the future, or farther back into the past, please contact Hardy Systems; something can likely be worked out. 

 

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*All the options specified apply to Plan 1 subscribers; other plans may have more limited features.

 

 

 

 

 

 

 

 

 

 

 

 

 
 
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